Frequently Asked Questions Can I change the shipping address once my order has been placed? Which payment methods are available? Can I buy a gift voucher? Can I add an item to my order once it’s already been placed? How long will it take for my order to arrive? Can I cancel my order after I’ve placed it? Do I need a HomeHero account or app to place an order? Which currencies can I use to place my order? Is it safe to use my credit card? Shipping Do you deliver outside of the US? I never received my order. What should I do? Can you deliver my order to PO Boxes or freight carriers? Warranty: Replacement & Returns Can I return my order? I returned my order but I haven’t received a refund. What should I do? What is your return policy? One of the products was faulty upon arrival. What should I do? There a missing piece. How do I get a replacement? Product : Cookware Is my cookware set made of copper or copper coated? Does the handle get very hot? Are these PFOA, PTFE, and PFOS free? How can I clean my pan if I burned it? Is my cookware set dishwasher safe? Can my cookware set be used on induction cooktops? Can my cookware set be used on gas stove tops? Is my cookware set teflon free? Can I use metal utensils with this set? Can I buy any of the items separately? What is the outside of the pots and pans made of? Product : Knives How can I clean the knives’ stand? What are the knives coated with? Are any of the knives sold separately? Are the knives flexible? What are the knives’ handles made of? Are these knives dishwasher safe? Are there steak knives included with this set? Do these knives fit in a universal block? Is the stand dishwasher safe? Can I buy replacement knives? Can the stand be bought separately? Are the knives sharp upon arrival? Will these knives rust over time? There’s a knife missing. What should I do? What are these knives made of? Do the scissors include a bottle opener? Can I sharpen these knives using my own electric sharpener? Product : Utensils Can I get a replacement for any individual utensil? Are these utensils heavy? Are these utensils food safe certified? And are they these BPA and nickle free? Are these utensils dishwasher safe? What are the washing recommendations for these utensils? Are there other colors available? Is the head of the spatula heat resistant? Does the handle get very hot? Product : Cutting Board What’s the most effective way to clean this board? What is the size of this cutting board? Can you cut meat on this? What type of wood is this cutting board made of? Is this cutting board seasoned? Is this cutting board anti-microbial and antibacterial? Product : Food Bags Are these food bags freezer safe and can I write on them? Do these close like ziplock bags? How difficult is it to close and reopen these food bags? How do I close these food bags? What’s the temperature range for these food bags? What are the washing recommendations for these food bags? Are these bags 100% silicone? Are these bags oven safe? Can I boil food using these bags? Product : Frying Pan (Individual) Can I use metal utensils with this pan? Is this pan made of aluminum? What is this pan’s coating made of? Is this pan dishwasher safe? Is this pan lightweight? What’s the temperature range for this pan? Does this pan contain teflon? Product : Chalk Board Can I use this chalkboard outdoors? Can I write on both sides of this chalkboard? What types of stencils are included with this chalkboard?
